Frontier offers refunds in several specific cases. While regular ticket cancellations typically do not qualify for cash refunds, certain exceptions do allow travelers to receive their money back.
You can get a refund from Frontier Airlines if:
- You cancel within 24 hours of booking and your departure is at least 7 days away
- Frontier Airlines cancels your flight
- There is a major schedule change by Frontier
- You purchased a Refundability add-on (if available at the time of booking)
- There is a medical emergency (documentation required)
- Passenger or immediate family member dies (proof required)
Outside these scenarios, Frontier will usually issue travel credits instead of a refund.
Frontier’s 24-Hour Refund Rule
Like most U.S. airlines, Frontier follows the DOT-mandated 24-hour free cancellation rule. This is the simplest way to secure a full refund.
If you booked a flight and cancel within 24 hours, and your flight is more than 7 days away, you get:
- Full refund to the original payment method
- No cancellation fees, regardless of your fare type
This policy applies whether you purchased through Frontier’s website, app, or customer support.
Refunds When Frontier Cancels Your Flight
If Frontier cancels a flight for any reason—weather, operational issues, or staffing problems—you can request:
- A full cash refund
- A free rebooking on the next available Frontier flight
- A Travel Credit that can be used in the future
Passengers are not required to accept travel credit. Frontier must provide the option of a money refund if the airline is responsible for canceling the flight.
Similarly, if Frontier makes a significant schedule change, usually shifting your departure by more than 2 hours, you may be eligible for a refund.
Non-Refundable Frontier Tickets
The majority of Frontier Airlines tickets are non-refundable, especially basic fares that include only a seat and personal item. Even higher-tier bundled products like The Works and The Perks are optional upgrades but do not automatically include refundability unless clearly stated.
When you cancel a non-refundable ticket:
- Frontier does not return the money
- You receive travel credit minus the cancellation fee
- Credit must be used within a specific timeframe
Understanding this is essential before you book, as refundable options on Frontier are limited.
What Are Frontier Travel Credits?
When you cannot receive a cash refund, Frontier issues travel credits, also known as Frontier Credit or Frontier Airlines Future Travel Credit.
Important rules for these credits include:
- Credits must be used within 90 days from the date issued
- Travel can occur after the 90-day window, as long as booking is made within it
- Credits cannot be transferred to another passenger
- Credits cannot be exchanged back for money
These credits apply to base fare but do not always include extras like seat upgrades, baggage purchases, or onboard sales.
How to Request a Refund from Frontier Airlines
Frontier offers multiple ways to submit a refund request depending on the situation.
You can request a refund by:
- Visiting the Frontier Airlines “Manage Booking” page online
- Using the Frontier Airlines customer support chat
- Calling Frontier Airlines customer service
- Messaging through Frontier’s online feedback form
- Speaking to an airport ticket counter agent
Frontier typically asks for:
- Ticket confirmation code
- Passenger details
- Reason for refund
- Any required documentation (medical, death certificate, etc.)
Refunds to the original payment method can take 7–20 business days depending on your bank.
When Frontier Does NOT Give Refunds
There are many scenarios where Frontier does not offer refunds, particularly because of its low-cost model.
Frontier does not give refunds when:
- You cancel a non-refundable ticket after the 24-hour window
- You miss your flight (“no-show”)
- You cancel due to personal reasons not covered by policy
- You purchased extras like baggage or seat selection (these are mostly non-refundable)
- You voluntarily cancel due to fear of travel or minor inconvenience
In these cases, you will usually receive credit instead of cash—sometimes with a deduction for cancellation fees.
How Frontier’s Bundles Affect Refunds
Frontier offers two major bundles: The Works and The Perks.
- The Works allows free cancellations and changes and may make some portions of your trip refundable.
- The Perks does not include refundability; it only bundles seats, bags, and priority services.
Passengers often confuse these bundles, so it’s important to check what is included before purchasing.
Tips to Increase Your Chances of Getting a Refund
While Frontier is strict, you may improve your chances with the following methods:
- Cancel within the required 24-hour window for guaranteed refund
- Document any major delay or schedule change
- Politely insist on a refund if Frontier cancels your flight
- Provide medical or emergency documentation when applicable
- Contact multiple support channels if one denies your request
- Keep screenshots of flight changes
Persistence and valid documentation often lead to better outcomes.
Final Answer: Can You Get a Refund on Frontier Airlines?
Yes, you can get a refund on Frontier Airlines, but only under certain conditions such as Frontier-canceled flights, 24-hour cancellations, medical emergencies, or refundable fare purchases. Most Frontier tickets are non-refundable, meaning passengers usually receive travel credits instead of cash. Understanding these rules before booking helps avoid unexpected charges and ensures you make the most cost-effective travel decisions.